Refund & Return Policy

1. Return Eligibility

We accept returns under the following conditions:

• Items must be returned within 30 days of delivery
• Products must be in original, unused condition
• All original packaging, accessories, and documentation must be included
• Items must not show signs of wear, damage, or modification
• Custom or specially ordered items are not eligible for return
• Software downloads are non-returnable once accessed

2. Return Process

2.1 Initiating a Return

1. Contact our customer service team at Contact@indotechmeter.com
2. Provide your order number and reason for return
3. We will provide a Return Merchandise Authorization (RMA) number
4. Package the item securely with the RMA number clearly marked
5. Ship the item to our returns address (provided with RMA)

2.2 Return Shipping

• Customers are responsible for return shipping costs
• We recommend using a trackable shipping method
• Risk of loss during return shipping lies with the customer
• Defective items: we will provide prepaid return labels

3. Refund Processing

3.1 Inspection and Approval

• All returned items are inspected upon receipt
• Refunds are processed within 5-7 business days after approval
• Items that don't meet return criteria will be returned to customer
• Customer will be notified by email of inspection results

3.2 Refund Methods

• Refunds are issued to the original payment method
• Credit card refunds may take 3-5 business days to appear
• Bank transfer refunds may take 5-10 business days
• Cash payments are refunded by bank transfer or check

4. Exchanges

• Exchanges are available for defective or damaged items
• Replacement items must be of equal or lesser value
• Price differences for upgrades must be paid separately
• Exchanges are subject to product availability
• Same return eligibility rules apply to exchanges

5. Warranty vs. Returns

5.1 Defective Products

• Manufacturing defects are covered under warranty
• Warranty repairs may be offered instead of refunds
• Warranty coverage varies by product type
• Warranty claims require proof of purchase

5.2 Damaged in Transit

• Report shipping damage within 48 hours of delivery
• Provide photos of damaged packaging and product
• We will arrange replacement or refund at no cost
• Keep all packaging materials until resolution

6. Non-Returnable Items

The following items cannot be returned:

• Custom-manufactured or specially ordered products
• Software licenses and digital downloads
• Items damaged by misuse, abuse, or normal wear
• Products modified or altered by customer
• Items without original packaging or accessories
• Consumable parts and supplies

7. Refund Deductions

The following may be deducted from refunds:

• Restocking fee (typically 15% for non-defective returns)
• Original shipping costs (unless item was defective)
• Payment processing fees
• Depreciation for opened or used items

8. International Returns

• International customers are responsible for all return shipping costs
• Customs duties and taxes are non-refundable
• Returns must comply with applicable import/export regulations
• Extended return periods may apply due to shipping times

9. Customer Service

For all return and refund inquiries, please contact us:

10. Policy Updates

We reserve the right to update this refund policy at any time. Changes will be posted on our website with a new effective date. The policy in effect at the time of purchase governs that transaction.