Shipping & Delivery Policy

1. Shipping Areas

1.1 Domestic Shipping (India)

• We ship to all states and union territories in India
• Metro cities: Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad
• Tier 2 cities and towns across India
• Remote areas may have extended delivery times
• Some remote locations may require additional shipping charges

1.2 International Shipping

• Available to select countries
• Subject to customs regulations and import duties
• Contact us for international shipping quotes
• Buyer responsible for customs clearance and duties

2. Processing Time

• Standard Items: 1-3 business days processing
• Custom Orders: 5-15 business days processing
• Bulk Orders: 7-21 business days processing
• Software Downloads: Immediate delivery via email
• Orders placed after 2 PM IST ship the next business day
• Weekend and holiday orders processed on next business day

3. Delivery Timelines

3.1 Domestic Delivery

3.2 International Delivery

• Express International: 3-7 business days
• Standard International: 7-15 business days
• Economy International: 15-30 business days
• Delivery times may vary due to customs processing

4. Shipping Costs

4.1 Domestic Shipping Rates

• Calculated based on weight, dimensions, and destination
• Free shipping on orders above ₹10,000
• Expedited shipping available at additional cost
• Bulk orders may qualify for discounted shipping rates

4.2 International Shipping

• Rates calculated based on destination country and package weight
• Includes tracking and insurance
• Does not include customs duties or taxes
• Contact us for accurate international shipping quotes

5. Packaging

• All products are carefully packaged to prevent damage
• Industrial-grade packaging for sensitive equipment
• Eco-friendly packaging materials when possible
• Fragile items receive extra padding and protection
• Original manufacturer packaging preserved when applicable

6. Order Tracking

• Tracking information provided via email after shipment
• Real-time tracking available on courier websites
• SMS notifications for delivery updates
• Contact customer service for tracking assistance
• Delivery confirmation with recipient signature

7. Delivery Requirements

7.1 Address Requirements

• Complete and accurate delivery address required
• Include landmark and contact number
• PO Box delivery may not be available for all products
• Apartment/office building name and floor number

7.2 Delivery Acceptance

• Someone must be available to receive the delivery
• Age verification may be required (18+ years)
• ID proof may be requested by delivery personnel
• Inspect package before accepting delivery
• Report any damage immediately to courier

8. Delivery Issues

8.1 Failed Delivery Attempts

• 3 delivery attempts made at no extra cost
• Package held at local depot for 7 days
• Redelivery charges apply after 3 failed attempts
• Package returned to sender after holding period

8.2 Damaged or Lost Shipments

• Report damage within 24 hours of delivery
• Provide photos of damaged package and contents
• Replacement or refund provided for damaged items
• Insurance claims processed for lost shipments

9. Special Handling

• Fragile Items: Special packaging and handling
• Heavy Equipment: Scheduled delivery with advance notice
• Installation Required: Separate installation scheduling
• Hazardous Materials: Special shipping compliance

10. Contact Information

For shipping-related questions or issues:

11. Policy Updates

We reserve the right to update this shipping policy at any time. Changes will be posted on our website with a new effective date. Updated policies apply to orders placed after the effective date.